Data Deletion Instructions
If you have contacted AutoMate PRO through our website, our WhatsApp Business Platform channel, or any other supported channel, you can request that we delete your personal data at any time.
How to request deletion
Send an email to alex@automate-pro.com with the subject line "Data deletion request", from the email address or referencing the phone number associated with your data. Include:
- The phone number or email address you used to contact us or a business using AutoMate PRO Connect.
- A brief confirmation that you want your personal data deleted.
What happens next
We will confirm receipt of your request within a few business days and complete the deletion within 30 days, as required under Article 17 GDPR ("right to erasure"). This includes:
- Contact details submitted through our website forms.
- WhatsApp conversation history stored on our customer service platform (AutoMate PRO Connect), including message content and associated metadata.
We may retain a minimal record of the deletion request itself, and any data we are legally required to keep (for example, invoicing records for active clients, kept for the statutory tax retention period), even after your other data has been deleted.
Deleting your WhatsApp account directly with Meta
Deleting your data with AutoMate PRO does not delete your WhatsApp account itself. To delete your WhatsApp account or manage your own data with Meta, use WhatsApp's own account deletion feature (Settings → Account → Delete my account) or see WhatsApp's legal information.
More information
For details on what data we collect and why, see our Privacy Policy. For general questions, email alex@automate-pro.com.